SHIPPING & RETURNS POLICY

DEAR FRIENDS,

Thank you for visiting and shopping at FineArtKingStudio. Following are the terms and conditions that constitute our shipping and returns policy.

SHIPMENT PROCESSING TIME

All orders are processed within 14-21 business days.

Orders are not shipped or delivered on weekends or holidays. 

Please allow additional days in transit for delivery.

If there will be a significant delay in shipment of your order, I will contact you via email or telephone.

SHIPPING RATES & DELIVERY ESTIMATES

FineArtKingStudio ships worldwide for free of charge using various delivery services (EMS, DHL, UPS, GLOBEX, INTERCONNECT). 

Delivery delays can occasionally occur.

Please double check your billing and shipping address when placing an order as we are unable to reroute packages.

SHIPMENT CONFIRMATION & ORDER TRACKING

You will receive a shipment confirmation email with tracking number(s) once your order has been shipped. The tracking number will become active within 24 hours.

DUTIES AND TAXES

FineArtKingStudio is not responsible for any customs and taxes applied to your order.

All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

DAMAGES

If you received your order damaged, please, take several photos of the damaged areas and  contact us to file a claim.

If you receive a damaged painting please save the damaged box, so we can immediately file a claim with the shipping company.

They will need to see the box and painting to launch their investigation.

All our paintings are fully insured.

In the case you receive a damaged product, we are ready to create a new painting for free. But only after we receive the original item back.

EXCHANGES

We only replace items if they are defective or damaged.

If you need to exchange it for the same item, send us an email at fineartkingstudio@gmail.com

Due the nature of these items, unless they arrive damaged or defective, we do not accept returns or exchanges for:

• custom or personalized orders;
• items on sale.

CANCELLATION AND RETURN

Our policy lasts 30 days.

If 30 days have gone by since your artwork delivery, unfortunately, we cannot offer you a refund or exchange.

We accept cancellations only within 24 hours after an order was made (at latest due to we might be in different time zone).

In case of cancellation later than 24 hours after an order was placed, buyers are responsible for all costs of used materials.

In case of cancellation after 2-3 days the order was placed, we are holding charge of 15%.

In case of cancellation after 4 days and later the order was placed, we are holding charge of 30%.

In order to return your item you should contact us within 14 days after the delivery and ship it within 30 days after the order delivery.

To be eligible for a return, your item must be unused and in the same condition that you received it. The item must also be in its original packaging.

Please, note that FineArtKingSudio does not cover return shipping cost.

We recommend using delivery service with tracking number.

Initial shipping costs are non-refundable.

You will be responsible for paying for your own shipping costs for returning your item and any customs fees. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Depending on where you live, The time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackeable shipping service or purchasing shipping insurance.

We do not guarantee that we will receive your returned item.

Please feel free to contact me if you still have any questions.